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Frequently asked questions

What’s the difference between Free and Pro?

The Free plan includes everything you need to write and link notes, full-text search, and the AI assistant with your own API key. NoteLink Pro adds more attachment storage and built-in AI (no key needed). You can upgrade any time from the web app — Pro is managed through your browser.

How much file storage do I get?

Free accounts get 0.5 GiB of attachment storage; Pro raises that to 10 GiB. Your notes themselves aren’t counted — only uploaded files. Images are compressed automatically to save space.

What files can I upload, and how big?

Images (PNG, JPG, GIF, WebP), PDF, DOCX, TXT, Markdown, and CSV, up to 10 MB per file. Images embed inline in the web and macOS editors; on iOS and Android files insert as links.

Do I need my own AI key?

On the Free plan you bring your own Anthropic, OpenAI, or DeepSeek key — see our step-by-step guide. Your key is encrypted and never used to train anyone’s models. Pro members can use built-in AI with no key at all.

Is my data private?

Yes. Your notes and attachments are yours. Uploaded files are owner-only — served through an authenticated endpoint, never a public URL — and we never train on your content.

How do I reset my password?

On the log-in page, choose “Forgot password?” and we’ll email you a 6-digit code to set a new one.

How do I export or delete my account?

You can export your notes and permanently delete your account from Settings inside the app. Deleting your account removes your notes and uploaded files for good.

Which platforms does NoteLink support?

NoteLink runs on the web and as native apps for iOS, macOS, and Android. Your notes sync across all of them.